Terms and conditions
Please read these terms and conditions carefully before using this website.
This website is owned and operated by ROBERTS | WOOD Ltd., 18-22 Hertford Road, London, N1 5SH. Company Registration 09704707. VAT Registration GB 243 3385 16.
Your use of our website and purchase of any of our products is subject to these terms and conditions and by using our website and/or purchasing a product, you agree to be bound by these terms. If you are unhappy with any aspect of these, then you should contact our customer service via email at Shop@roberts-wood.com before placing your order with us.
We may amend these terms from time to time, but any changes to these terms will not affect any order already made by you. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
Buying products on our website
You may place an order for the products on the website by following the various prompts on screen to add a product to your basket. When you have placed all the products you wish to purchase into your basket you may proceed to the check-out area of the website and submit your order to us by clicking the “Proceed to checkout” button.
After placing an order with us, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
We require payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us and availability of the product you have ordered is verified, we will send you an email confirming that your order has been accepted and has been dispatched. Our acceptance of your order brings into existence a legally binding contract between us in relation to the purchase of those products.
All items are subject to availability. We will inform you as soon as possible, before accepting your order, if the goods you have ordered are not available.
Prices and Payment
All prices on the ROEBERTS | WOOD SHOP are given in British Pounds Sterling (£) and are shown inclusive of UK sales tax (VAT) at the current rate of 20% but exclusive of delivery costs.
If your order is being dispatched to a destination outside the European Union (EU) then VAT will be deducted at the checkout stage and this will be shown on your invoice. If your order is being dispatched to a country which is a member state of the EU then the total price will include VAT at the current rate.
Please note ROBERTS | WOOD SHOP has no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
You must pay by debit or credit card (we accept Visa, MasterCard, Delta, Switch and American Express) at the time of the order. We take all reasonable care to ensure that the price of the product listed on our site is correct. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee - we are not responsible for this.
The products will be delivered to the delivery address specified by you on the order form. You must therefore ensure its accuracy. Please ensure the address you provide is one where our delivery service can obtain a signature upon delivery of your shipment.
Due to shipping restrictions, we are not able to ship to Post Office boxes.
Products comprised within the same order cannot be delivered to different addresses.
Cancellation and Returns
Cancellation by you
PLEASE NOTE THE FOLLOWING SECTION SHALL ONLY APPLY IF YOU ARE RESIDENT IN THE EUROPEAN UNION.
For most products bought online you have a legal right to change your mind within 14 days of receiving the products and receive a refund.
Please note, this right will not apply to personalised items or goods which have been made to a customer's specification.
To exercise your right to cancel, you must inform us of your decision to cancel the contract by doing one of the following:
- Email: please email us at Shop@roberts-wood.com;
When notifying us, you should provide your name, home address details of your order, and where available, your phone number and email address.
If you cancel the contract, we will reimburse all payments received from you, excluding the cost of delivery if the product has already been shipped. We also request that items are returned with their original packaging including.
We will make the reimbursement using the same means of payment as you used for the initial transaction.
You shall send back the goods to ROBERTS-WOOD, 18-22 Hertford Road, London, N1 5SH, without undue delay and in any event not later than 14 days from the day on which you tell us you wish to end the contract.
You will have to bear the direct cost of returning the goods. When returning items, you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
If you receive a product and find it is damaged or faulty when it is delivered to you or develops a fault, you may have one or more legal remedies available to you, depending on how quickly you make us aware of the problem. Where you believe a product was delivered damaged or faulty or has developed a fault, please inform us as soon as possible, preferably in writing, giving your name, address and order number. Nothing in this section affects your legal rights.
We are only liable for any losses which are a foreseeable consequence of us breaking the terms of this agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
You must observe and comply with all applicable laws, including obtaining all necessary customs, import or other permits to purchase goods from our website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Nothing in these terms and conditions limits or excludes any statutory rights you might have as a consumer or our liability to you for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or for any other liability that we cannot legally limit or exclude.
Availability and security
Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons,
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.
We take reasonable care to make our website as secure as possible. We will take reasonable care to keep the details of your order and payment secure.
We do not guarantee that our website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to ROBERTS | WOOD Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of ROBERTS WOOD Limited. You may not modify, distribute or re-post anything on this website for any purpose.
Accuracy of content
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.
Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without express written consent. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Other important terms
We may transfer our rights and obligations under these terms to another organisation. You may not transfer or assign any or all of your rights or obligations under this contract to anyone else.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These terms constitute the entire agreement between you and us in relation to the subject matter of any contract. We are required by law to advise you that the contract between us and you created under these terms may be concluded in the English language only and that no public filing requirements apply.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
- 14 days after the day we receive back from you any products supplied; or
- if earlier) 14 days after the day you provide evidence that you have returned the products.